Privacy Policy - Bard's Basket

1. Introduction

Welcome to Bard's Basket. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy sets out how we collect, use, and process your personal information when you visit our website, make a purchase, or interact with us in any way. We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. Who We Are

Bard's Basket is a household goods retail and supply company, offering curated home essentials, bespoke kitchenware, and artisanal decorative items. Our registered address is: 7 The Shard, 32 London Bridge Street, Unit 12B, London, Greater London, SE1 9SG, UK. For any privacy-related queries, please contact us at [email protected].

3. Information We Collect

We may collect and process the following types of personal data about you:

Identity Data: Name, title, date of birth, gender.
Contact Data: Billing address, delivery address, email address, telephone numbers.
Financial Data: Bank account and payment card details (processed securely by third-party payment providers).
Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

4. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil your orders, including managing payments, delivery, and returns.
To manage our relationship with you, including notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey.
To enable you to participate in promotions, competitions, or surveys.
To improve our website, products/services, marketing, customer relationships, and experiences.
To recommend products or services that may be of interest to you.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
To comply with legal or regulatory obligations.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at [email protected].

8. Changes to this Privacy Policy

We keep our Privacy Policy under regular review. This version was last updated on 15th October 2023. Any changes we may make to our Privacy Policy in the future will be posted on this page.